PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern KRISTINACHALLANDS.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to KRISTINACHALLANDS.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and KRISTINACHALLANDS.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that KRISTINACHALLANDS.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), KRISTINACHALLANDS.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of KRISTINACHALLANDS.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

KRISTINACHALLANDS.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of KRISTINACHALLANDS.com.au.

LINKS TO OTHER WEBSITES

KRISTINACHALLANDS.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between KRISTINACHALLANDS.com.au and the owners of those websites. KRISTINACHALLANDS.com.au takes no responsibility for any of the content found on the linked websites.

KRISTINACHALLANDS.com.au’s website may contain information or advertisements provided by third parties for which KRISTINACHALLANDS.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, KRISTINACHALLANDS.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. KRISTINACHALLANDS.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of KRISTINACHALLANDS.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At KRISTINACHALLANDS.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. KRISTINACHALLANDS.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

KRISTINACHALLANDS.com.au may be required, in certain circumstances, to disclose information in good faith and where KRISTINACHALLANDS.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of KRISTINACHALLANDS.com.au. KRISTINACHALLANDS.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then KRISTINACHALLANDS.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. KRISTINACHALLANDS.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

KRISTINACHALLANDS.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and KRISTINACHALLANDS.com.au concerning your use and access to KRISTINACHALLANDS.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

JURISDICTION

This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and KRISTINACHALLANDS.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.

We endeavour to make your contact with us as easy and simple as possible. Your first contact is usually with our reception who will find a suitable appointment time. Next, when time permits, or you have a particular question prior to your appointment, Kristina will call you to introduce herself and answer any questions. You will be asked to complete a registration form and be emailed or messaged details of your appointment.

Your first session is about getting to know you and the issues that brought you to therapy, to understand your goals for therapy and to outline a plan for working towards those goals. The following sessions can follow the plan or respond to changes in your situation as required. Our goal is to ensure our sessions meet your need for support.

Counselling sessions typically last for fifty minutes. Psychological assessments can take anywhere from two hours to several one hour sessions, depending on the nature of the assessment. The frequency of sessions is something you can negotiate with your psychologist, however weekly sessions are generally recommended at the outset.

If you are late for a session, please call or text to let us know. In most cases the session can begin when you arrive and will still end at the scheduled time. If you would prefer to reschedule your session please note that a cancellation fee may apply.

If for some reason you will be unable to attend your session, we kindly request that you contact your psychologist (via phone, text or email) to reschedule at least 48 hours in advance. This gives other clients the opportunity to make use of that vacant spot. If notice is not given a cancellation fee may apply.

If you do not show for your scheduled session your psychologist will attempt to contact you to check in and to see if you would like to reschedule.

Kristina is registered with the Australian Health Practitioner Regulation Agency, and is bound by the Australian Psychological Society (APS) Code of Ethics and Ethical Guidelines. You can view a PDF file of the APS Charter for Clients on the APS website.

We collect some basic personal information in the first session to enable us to provide you with service. This information is only shared if your service is funded by another body (e.g. Medicare). In this case we share only the data required and no more.

Kristina is registered with the Australian Health Practitioner Regulation Agency, and is bound by the Australian Psychological Society (APS) Code of Ethics and Ethical Guidelines. You can view a PDF file of the APS Charter for Clients on the APS website.

Confidentiality is one of our utmost concerns. Everything discussed in session, and even the fact that you are a client, is kept strictly confidential. This includes from other members of your household or family.

While Kristina Challands Psychologist endeavours to protect your privacy at all times, there are some things that are important for you to know. In providing psychological services we are dedicated to supporting your ongoing wellbeing and the wellbeing of those around you. If we identify that you are at immediate risk of harm, from yourself or from others, or that someone else is at immediate risk of harm, we have a duty of care to ensure your safety. When these concerns are identified we will speak with you about this and explore options.

If at any stage you feel unsure about what a psychologist does and does not have to report, we encourage you to ask and they will tell you.

This document describes the policy of Kristina Challands Psychologist for the management of clients’ information. The psychology service provided is bound by the legal requirements of the National Privacy Principles from the Privacy Amendment (Private Sector) Act 2000.

Client Information

Kristina Challands Psychologist is committed to keeping data secure. Notes taken by your psychologist are kept as part of your confidential client file. Client files are held in a secure filing cabinet, which is accessible only to authorised staff. The information in each file includes personal information such as name, address, contact phone numbers and other information that is relevant to the psychological service being provided. Any information stored electronically is protected by encryption.

Confidentiality

All information obtained from clients is confidential. The client may provide the psychologist with the consent to reveal such information to medical or legal bodies. Disclosure without client permission can occur if there are statutory obligations. The psychologist may disclose minimal information necessary to avert risk in unusual circumstances where failure to disclose may result in clear risk to the client or to others.

Purpose of holding information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service.

Requests for access to client informationYou may access the material recorded in your file upon request, subject to the exceptions in National Privacy Principle 6. The request must be serious, i.e. “The request must not be frivolous or vexatious”. All requests by clients for access to information held about them should be lodged with Kristina Challands Psychologist. These requests will be responded to within 14 days and an appointment may be made if necessary for clarification purposes.

Concerns

If you have a concern about the management of your personal information, please inform us. If you wish, you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled. Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.

You are welcome to view/share my Facebook Page and read or share articles posted there. Please note, I will not discuss the client/therapist relationship or post content that could breach confidentiality with individual clients on any social media sites. This also means that I cannot tell people that you are my client but you are welcome to tell anyone you wish that I’m your therapist or how you feel about the sessions and treatment I provide to you.

Please do not use messaging on Social Networking sites such as Facebook or Instagram including wall posts to contact me professionally. These sites are not secure and are not considered a professional means of communication even for scheduling appointments. If we have an established client/therapist relationship engaging with me through social media messaging could also compromise confidentially. If you need to contact me between sessions, the best way to do so is by phone or email.

All page content will be of a professional nature and any comments or posts that are deemed to be offensive, abusive or discriminative will be reported to Facebook and removed. My Facebook page is linked to an Instagram account and the same policy applies to the Instagram page.

If we are working together professionally, I hope that you will bring your feelings and thoughts about our relationship or work directly into the therapy sessions rather than expressing them through social media and trying to interact with me this way.